Cobar’s Crossroads Motel has received TripAdvisor’s Certificate of Excellence for the second year in a row and the Great Western Hotel (GWH) has also received the Certificate of Excellence for service.
GWH lessee Ashleigh Bellotti (who is also the son of the Crossroads Motel’s owner Carolyn Bellotti) said getting Certificates of Excellence is very positive for the town considering how frequently TripAdvisor is used by travellers.
“We as a family are very humbled by the comments the international travelling public have posted in regards to our businesses,” Mr Bellotti told The Cobar Weekly.
The TripAdvisor Certificate of Excellence is only awarded to select accommodations, attractions and restaurants that consistently demonstrate a commitment to hospitality excellence.
The popular tourism website takes into account the quality, quantity and age of reviews and opinions submitted by travellers.
To qualify for the Certificate of Excellence, a business must maintain an overall TripAdvisor rating of at least a four out of five, have a minimum number of reviews and it must have been listed on the website for at least 12 months.
“My mother and father have done a fantastic job to receive this award two years in a row,” Mr Bellotti said.
“Since losing my father in August last year to Melanoma, my mother has been singlehandedly running the business and has obviously maintained the standard that won them the award of excellence last year.
“I have never been more proud of her,” Mr Bellotti said.
“In regards to our award of excellence for service, Monica and I are very proud of our staff at the hotel.
“Our staff have always been the greatest asset of our business and this award from the number one international travel review site vindicates that remark and ethos.
“It has been a tough year for all Cobar businesses. At a time where the mining industry is languishing it is important that Cobar considers its options as far as business is concerned.
“Hospitality and tourism is an avenue that has long been overlooked in the town as a paramount industry and we need to be doing it better than our neighbours, in order to have something to supplement the revenue available to the town,” Mr Bellotti said.
He hopes the TripAdvisor recognition will lead to more people stopping in town knowing they can be assured of great service.